LaundroLab is the new way to do laundry & dry cleaning. With our convenient pickup and delivery service, we are on a mission to give back time to our customers by taking laundry & dry cleaning off their to-do lists. We’re obsessed with delivering the perfect customer experience and caring for our customer’s items just as we would for our own.

This position is located at our The Laundry Room- 901 E Arrowood Rd, Charlotte, NC 28217

Current Schedule: 1:30 PM -9:30 PM

Subject to change depending on the needs of the business

Team Lead Responsibilities

  • Assist in managing and auditing daily operations, including customer service, inventory management, machine maintenance, and staff scheduling
  • Handle routine tasks and customer problems and escalate unusual or high priority items.
  • Prepare reports for management, including shift reports, incident reports, maintenance reports
  • Ensure that all employees adhere to company policies and procedures
  • Train new employees on proper operational procedures and safety protocols
  • Assist in managing employee performance, conducting regular performance review conversations, and coaching or retraining when necessary
  • Maintain a clean, safe, and organized work environment
  • Maintain all machines by ensuring all preventative maintenance tasks are completed timely, troubleshooting issues as they arise, and scheduling technicians when necessary
  • Order supplies and manage inventory levels
  • Process payments, handle cash transactions, and follow all cash management procedures
  • Assist in the implementation of corporate-led marketing strategies to increase sales
  • Track employee attendance and performance metrics
  • Ensure company goals are being met for volume and quality production and taking corrective action when necessary
  • Other duties as assigned

What we are looking for:

  • 2+ years of face-to-face customer service experience
  • 1+ year of experience of supervisory experience preferred, preferably in a retail or food service environment
  • Computer and tech savvy
  • Handy and able to troubleshoot issues
  • Creative problem solving
  • Willing to learn and understand how to run a laundromat

Clothing Care Associate Work Environment:

  • You’ll work from the best Laundromat facility in Charlotte! We have a clean, modern laundromat including individual workstations for our employees.
  • Fast-pace environment where you're constantly challenged to exceed your own performance goals

Clothing Care Associate Requirements:

  • Laundry can get heavy, so you need to be able to lift 30-50 pounds
  • Not afraid of going above-and-beyond when needed
  • Driven by quality and accuracy
  • Dependable and passionate about your work

Clothing Care Associate Pay & Perks:

  • Starting rate starting at $17.50 per hour
  • FREE Telehealth program for all employees and their dependents (regardless of tenure)
  • Medical, Dental, and Vision options
  • Immediate 401k eligibility
  • Employee Assistance Program
  • Weekly pay every Friday
  • Discounted Laundry Services and one free wash cycle per week
  • Consistent work schedules

LaundroLab is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.