LaundroLab is the new way to do laundry & dry cleaning. With our convenient pickup and delivery service, we are on a mission to give back time to our customers by taking laundry & dry cleaning off their to-do lists. We’re obsessed with delivering the perfect customer experience and caring for our customer’s items just as we would for our own.
This position is located at our The Laundry Room- 901 E Arrowood Rd, Charlotte, NC 28217
Current Schedule: 1:30 PM -9:30 PM
Subject to change depending on the needs of the business
Team Lead Responsibilities
- Assist in managing and auditing daily operations, including customer service, inventory management, machine maintenance, and staff scheduling
- Handle routine tasks and customer problems and escalate unusual or high priority items.
- Prepare reports for management, including shift reports, incident reports, maintenance reports
- Ensure that all employees adhere to company policies and procedures
- Train new employees on proper operational procedures and safety protocols
- Assist in managing employee performance, conducting regular performance review conversations, and coaching or retraining when necessary
- Maintain a clean, safe, and organized work environment
- Maintain all machines by ensuring all preventative maintenance tasks are completed timely, troubleshooting issues as they arise, and scheduling technicians when necessary
- Order supplies and manage inventory levels
- Process payments, handle cash transactions, and follow all cash management procedures
- Assist in the implementation of corporate-led marketing strategies to increase sales
- Track employee attendance and performance metrics
- Ensure company goals are being met for volume and quality production and taking corrective action when necessary
- Other duties as assigned
What we are looking for:
- 2+ years of face-to-face customer service experience
- 1+ year of experience of supervisory experience preferred, preferably in a retail or food service environment
- Computer and tech savvy
- Handy and able to troubleshoot issues
- Creative problem solving
- Willing to learn and understand how to run a laundromat
Clothing Care Associate Work Environment:
- You’ll work from the best Laundromat facility in Charlotte! We have a clean, modern laundromat including individual workstations for our employees.
- Fast-pace environment where you're constantly challenged to exceed your own performance goals
Clothing Care Associate Requirements:
- Laundry can get heavy, so you need to be able to lift 30-50 pounds
- Not afraid of going above-and-beyond when needed
- Driven by quality and accuracy
- Dependable and passionate about your work
Clothing Care Associate Pay & Perks:
- Starting rate starting at $17.50 per hour
- FREE Telehealth program for all employees and their dependents (regardless of tenure)
- Medical, Dental, and Vision options
- Immediate 401k eligibility
- Employee Assistance Program
- Weekly pay every Friday
- Discounted Laundry Services and one free wash cycle per week
- Consistent work schedules
LaundroLab is an equal opportunity employer. We value diversity and strive to create an inclusive environment representative of a variety of backgrounds and experiences. Employment is decided solely on the basis of qualifications, merit, and business need.